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Southwest Terminal STL is based at St. Louis Lambert International Airport (STL) Terminal 2, offering a full range of services to make the journey as easy as possible. The terminal offers several check-in options, including self-service kiosks, mobile check-in through the Southwest app, and standard counter check-in. Baggage support is easily accessible, with staff on hand to deal with any problems or queries. Flight status is available via digital screens and the Southwest website or mobile app, providing real-time information on gate assignments and boarding times. Customer service is available via the airline’s website, mobile app, or by contacting their customer service number. Terminal 2 also provides several amenities like dining establishments, retail stores, and complimentary Wi-Fi to improve the passenger experience. For passengers who need special care, wheelchair assistance and unaccompanied minor services are offered on request. When arriving at Terminal 2, travelers are able to utilize Southwest Airlines’ check-in and ticketing facilities on the second floor. The carrier provides self-service kiosks for speedy check-in and bag tagging, and manned counters for individual service. For passengers who have checked bags, Southwest has curbside check-in facilities, enabling customers to leave their bags and then go directly through security. The airline advises arriving at least 120 minutes prior to scheduled departure time for domestic flights to provide enough time for check-in and security processes. Southwest Airlines baggage claim is on the lower level of Terminal 2. The baggage claim has several carousels to process the large volume of luggage effectively.
Terminal 2 is also outfitted with electronic flight information boards throughout the terminal that offer real-time information on the status of flights, gate assignments, and boarding times. Flight information is also made available to passengers via the Southwest Airlines mobile app, where personalized notifications and updates can be accessed.
Terminal 2 provides an assortment of amenities and facilities to complement the passenger journey. Free Wi-Fi is made available throughout the terminal, and travelers can stay connected while they wait for their flight. Charging stations are also conveniently placed so that electronic devices can be charged prior to departure. For passengers who need to unwind, the Wingtips Lounge is a comfortable lounge space with free snacks, drinks, and access to Wi-Fi. The lounge is available daily, with varying hours, and is open to passengers for an admission fee or through select membership programs. Dining options within Terminal 2 cater to a range of tastes and preferences. Travelers can enjoy meals at establishments such as Trenchers Delicatessen, Braum’s Ice Cream & Dairy Store, Dunkin’ Donuts, Einstein Bros. Bagels, Starbucks, and Chili’s Grill & Bar. These venues offer a variety of food and beverage choices to suit different dietary needs and schedules.
For pet-traveling passengers, Terminal 2 features a Service Animal Relief Area (SARA), which offers a specific area for service animals to relieve themselves. This facility provides travelers with service animals a comfortable and convenient option while at the airport.
Terminal 2 is also linked easily to other ground transport options, making travel to and from the airport easy. The airport has access to the MetroLink light rail system, with Red Line stations at Terminal 1 and Terminal 2. This offers travelers a comfortable and affordable means of travel to many areas within the St. Louis metropolitan region. In addition, the terminal provides access to car rental services, taxis, and ride-sharing services, so that travelers have several options for their ground transportation.
STL Airport Southwest Terminal makes every effort to offer accessible services to all the passengers. Wheelchair assistance, accessible restrooms, and special areas for service animals are offered by the airport. Visual paging and tactile maps are also provided to help the passengers with hearing or visual impairment. Lactation suites for nursing mothers provide a private, comfortable area. Passengers with special needs are advised to call Southwest Airlines or the airport customer service prior to their visit to make arrangements for their requirements. St. Louis Lambert International Airport provides family-friendly facilities to make air travel with children easier. The airport features a children’s play area in Concourse C at gate C3. The St. Louis International Play Port is a transportation-themed play area featuring a kid-sized air traffic control tower and airplane. The airport also offers family restrooms with changing tables for the convenience and comfort of parents traveling with infants.